Terms of Sales
Flow Travel and Tourism
Applicable for website booking


Acceptance of the terms of sales
These conditions apply to all the activities and reservations made by customers of Flow Travel and Tourism through its website, which is called www.flowtraveljo.com Any reservation or request for a tour or trip that is offered through this website or any purchase of a service that is featured on it implies the acceptance of these terms by the buyer unless a specific term is agreed upon by a tour consultant or sales agent.

How to book with us? 

This section will help you book a trip or tour through the website of Flow Travel and Tourism, which is a Destination Management Corporate company. It offers a wide range of services and products, including tailor-made holidays, one-day tours, hotel bookings, airport assistance, and other related travel services.


Booking and Requesting a Tailor-Made Holiday with us?

We all know that planning a trip can be overwhelming, especially if you’re traveling with a partner, family, or friends. However, if you’re planning on traveling solo, having fun is the only thing that you want to do.

We will create your dream vacation just for you, and we will guide you through the various activities, experiences, and dining options that will make your trip a memorable one. We will also create a personalized experience for you based on your requirements and our expert will help you plan your trip. To make your dream vacation a reality, fill out the form below and we will get in touch with you soon.

After you have sent us an inquiry, one of our experts will contact you to design a customized holiday for you. You can also access this page on our website.


Flow Travel Operation: 
We are specialized in providing foreign guests with the best possible service in various countries, such as Jordan, Palestine, Israel, Saudi Arabia, Egypt, UAE, Qatar, Oman, Turkey and Lebanon. Our services include customized tours and ready-made trips. For instance, in Jordan, our guests can enjoy all the activities and experiences that the country has to offer.

Booking a Ready-Made Holiday with us?

We have a variety of trips that are designed to help you envision a trip to Jordan. With the help of our travel experts, you can easily plan a trip that will make you fall in love with the place. The portfolio features trips that are ideal for both budget and length of stay.

To book a Ready-Made vacation with us or a day tour, we need to know from you the following:

*On the Flow Travel page, you can see what our packages have to offer. We have a variety of styles that are customized to your specific interests. You can also select your preferred travel style from our system.

* When you are planning on taking a holiday, one of the most important factors that you need to consider is the price. This is done by choosing the travel date and number of rooms that you want to stay in. The system will then calculate the price based on these details.

* Our Ready-Made portfolio comes with two options when it comes to booking with us. The first one is to check availability and request, while the second one is to book online. We guarantee that your reservation will be confirmed within 24 hours.

* The privacy of the tours that are listed on our website is protected by two options. These are the guarantee departure group tours and the private tours.

Supplying your data to us

The information that you provide to us is protected. We only use this information to contact you and provide you with the necessary services and products. We do not share or sell this information with third parties, except when necessary to perform our functions, such as when you make a reservation. We also collect non-personal information about you such as your name, address, and email address. When you make a reservation, our tour consultant will ask you about certain details that are required to make your reservation.


The information presented on this site is intended to provide a summary of the various services that Flow Travel offers. It does not provide a complete list of all the services that are available. However, it does allow the client to make informed decisions regarding the services that they are interested in. In the event that a change is made to the services that are offered, the client will be notified in writing before the contract is concluded.

The type of hotel establishments that appear in the description are related to the local standards of the host country. This classification can differ from those of other destinations such as Europe, Asia, and America. Flow Travel is a leading provider of accommodation bookings in various types of hotels. Some of these include Comfort, Economy, and Luxury style hotels.

The duration of a stay is computed in nights, taking into account the number of nights and the time that it takes to transport. It takes into account the time that it takes to visit the circuit and the various activities surrounding it.

Service Standard 

The description of local services establishments, such as hotels, restaurants, and transportation, refers to a classification that has been established based on the standards of the host country. This classification can differ from those of other countries, such as the UK, USA

We base our prices on the standard services that we provide, such as a hotel room, a full-size vehicle, and a restaurant. We also offer Ready-Made or Tailor-Made trips. These prices are based on the plans that we provide, and any upgrades or special requests are subject to change.

We use the same standard vehicles as in Jordan: the Hyundai Sonata,Kia Optima, Hyundai Elentra, Toyota Camry, Ford Fusion, Hyundai H-1. Luxury cars are also available on request, such as the Mercedes Benz E and S types,BMW 520i, Mercedes Minivan V class These are based on 1-7 passengers. Large buses are additionally available on request. Medium and small buses are additionally available. Medium can handle up to 15-30 passengers and large can take up to 49.

We work with various types of hotels to provide you with the best possible service and price. These include budget hotels, mid-range hotels, luxury international hotels, and local and superior hotels. All of our quotes are based on the standard room category.

Tour Guides: There are two types of tour guides in Jordan: the escort private guide and the local site guide. We work with both of these groups, and they are both available in English. The second language that we offer is a variation of the same standard, which can be requested at any time of the year. The Ministry of Tourism licenses these individuals, and we contract them for your tour.

Drivers: English-speaking professional drivers are responsible for picking up and dropping off clients as per the agreed schedule. Although his background may be in tourist sites, he is not a guide and is not expected to provide any sightseeing or other tourist information.


Payment Policy

Payment of 100% of the total of the tour is needed upon confirmation of booking the tour. You have peace of mind until 2 months before departure dates. At that point, we would require a full deposit only 60 days before departure for all services by money transfer or credit card payment with all bank transfer charges/ fees to be paid by the client.

All the tour packages on this website operate on a pre-payment basis. Payment can be made either using a major credit card like Visa, MasterCard and bank transfer, including credit card transaction fee (Please add 3%fas fees for Visa, Mastercard or 4% for American Express to the total amount of payment each time).

After receiving your payment, we will issue the final confirmation itinerary, which can be sent to you by e-mail


Cancellation Policy 

60 days before the arrival date: Free Cancellation

59 – 31 days before arrival date: Cancellations fee of 30% per group/booking.

30 days – 15 days before arrival date: Cancellations fee of 50% per group/booking.

14 – 7 days before arrival: Cancellations fee 70%. Charge per group/booking

Less than 7 days before arrival or No show: 100 % charge per group/booking.

Refund Policy 

The refund process is carried out based on the policy of the bank and the payment method. It usually takes around 10 to 14 days to notify the customer about the process. The refund will be initiated using the same channel that the payment was made through. We do not have to carry any responsibility for the bank charges.

The standard cutoff date is 30 days before the arrival of the customer, and this is applied when the final confirmation letter has been sent to the customer. During the high season, this is 14 days before the arrival. Your consultant will then inform you about the sales that are available for last minute bookings, which is less than 60 days before the arrival of the customer.


We understand that clients have a lot of planning to do before they travel, and at times, they need to make changes to their reservation at the last minute. This is why we allow our guests to amend their booking at any time. An additional charge may be applied for guests who request this.


Prices declared on www.flowtraveljo.com is in $ USD (US Dollar) (US Dollar). We accept payment in JOD, USD, and Euro only. The conversion rate for the Euro is not fixed and is based on the day of sending the payment

Modification and Cancellation of service by Flow Travel

We do not cancel a guest service reservation without prior notice. It can happen due to a variety of factors such as the late payment, flight change, inclement weather, or safety concerns. We can also change the service in town if we have a better choice.

Travel insurance:

The tour price does not include the cost of any medical insurance. The passenger is responsible for checking with their local health insurance carrier to see if they have coverage.



We understand that the service may not go as you want it to. However, we will continue to provide you with the best possible experience. If you would like to contact us, please leave a message on the website or contact our customer care support team on +962790441310 or +96265513330 or operation@flowtraveljo.com

Credit Card Payment:

We accept credit card payments for our guests. When you book with us, we will apply a 2.27% fee over your total invoice, which is equivalent to the amount of money paid. However, if you prefer to benefit from our Ready-Made tours, we will not charge you any additional fees.

How to pay for us?

We accept payments in two ways: Visa and MasterCard, or by bank transfer The bank information will be included in the purchase invoices of our guests.